FAQ

What sizes are available?

We currently stock 2XS - 6XL in our Active Bottoms & Crop Tops and XS - 3XL Unisex in our t-shirt tops. For other items please check the website for stock availability .  

View our Sizing Charts here

As a small UK company, we mainly stock the most frequently ordered sizes.  If your size isn't available or sold out, feel free to email us and we can advise if there will be a re-stock. 

How long will my parcel take to arrive?

We aim to ship out within 72 hours from order, unless specified otherwise on our website.  If there are any issues with the order, we will contact you as soon as we can.  Orders will be sent by Royal Mail 2nd class delivery who quote that they aim to deliver between 2-5 working days.

All international shipments outside of the UK can take up to 5-10 working days depending on courier chosen by us at that time.  All international shipments will have a tracking number for you to track your order. 

Delivery Methods

We are pleased to offer FREE UK Deliveries for orders over £50.  Basket subtotal must exceed the above amounts including any taxes or discount codes applied (This excludes E-Gift Cards which cannot be shipped). Free UK deliveries must be for a valid UK delivery address.

Standard delivery is orders under £50 and shipped 2nd Class Royal Mail delivery £2.99. There can be additional charges based on the weight of your order, this will be calculated at the checkout.

Orders above £50 is 2nd Class Royal Mail and is eligible for Free UK delivery.

Royal Mail Special Delivery which offers you a 1st Class Tracked & Signed for service £7.99.  Note this is NOT a next day delivery service.  There can be additional charges based on the weight of your order, this will be calculated at the checkout.

UK Orders over £150 will automatically be upgraded to Royal Mail Special Delivery Tracked & Signed for service at no extra cost.

Orders to Ireland are shipped by Royal Mail 1st Class Tracked & Signed International service £9.50.  There can be additional charges based on the weight of your order, this will be calculated at the checkout.

World Wide Shipments depending on the size of your order we usually ship this by Royal Mail International or UPS international, this service is £20-25, there can be additional charges based on the weight of your order, this will be calculated at the checkout.  Orders over £150 is free in some countries, this will be calculated at the checkout.

Attention EU Customers

As of 1st July 2021 the EU has introduced the Import One Stop Shop (IOSS) Scheme. Therefore, your EU country may ask you to pay an additional charge of VAT and Duties to receive your goods from the UK which you will be responsible for directly. The rate of this will depend on your country of residence.

Are your leggings Squat Proof?

100% completely!  Our leggings are made with 280gsm weight fabric - thick enough to not allow underwear to be seen.  Our fabric is like a second skin so any bumps or lines under the leggings may show up. As we print our designs onto white fabric sometimes when stretched you may see it slightly white underneath - this will happen with all sublimated leggings. 
 

What size do I order?

Please see our sizing chart, if you are in between sizes, we always advise to size down and if you have any further questions please contact us before purchasing.  You will also see the differences in our lengths and styles in selected designs.  We currently offer Leggings, Capris, Cycle Shorts, Booty Shorts, Pole Shorts, Crop Tops, Vest Tops, Active Tees, Cotton Tees, Swimwear & other seasonal items. 

I'm not happy with my order, can I return or exchange?

You certainly can, subject to the terms listed in our 'Cancellations, returns and refunds' section of our terms & conditions.  Please contact us as soon as possible and we will look into it. 

If you have any other questions, contact us at sales@unwontedapparel.co.uk

Discount Codes

We love our customers being rewarded with offers!  Please note orders cannot be amended once placed.  So if discount codes which were forgotten/didn't get used on your order they cannot be amended/refunded.  Please be sure to check and remember to enter before finalising your order to avoid disappointment.  If you are having issues please email us BEFORE placing your order, as mentioned above once your order has been processed we cannot amend or refunded.

Lucky Dip Discounts

For our thank you cards that include a Lucky Dip Discount; Discount codes are given at random for amounts including £2.50, £5, £10, £15 & £20. The higher the value, the rarer the code. They are a one-use code. The total order amount £ must exceed the total discount applied £ and any remaining balance cannot be carried over to another order. They cannot be used in conjunction with other discount codes and expire 6 months after receipt.

What payment methods do you accept?

Klarna is our standard payment method.  Klarna also offers 'Buy Now, Pay Later', which allows you to purchase your order and pay 14 days later with 0% interest.

Laybuy offers 0% interest free weekly payment plan, of 6 payments per week.

Paypal payments are accepted.  We also offer Paypal 3, which offers you to split your order into three 0% interest free payments. 

Stripe payments are accepted.

ClearAccept/EKM Pay payments are accepted