Refund policy

For All Returns please visit our Portal link below

 If you are not 100% satisfied with your order simply log in to our Returns & Exchange Portal and enter your order number (including the #) and your email address to process your exchange/returns.  It’s as easy as that!

*Please note certain items might not be able to be returned back on the portal.  In these cases email returns@unwontedapparel.co.uk on how to return.

 

Contacting us

We hope that you never want to return an Unwonted Apparel product, but if you are not 100% satisfied with your merchandise simply follow the above link to process your enquiry.  You can also email us directly if you have any questions.

Email: returns@unwontedapparel.co.uk

Cancellations, returns and refunds policy

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.  If we receive the cancellation after your order is packed & dispatched you will have to follow the above procedure and may require you to pay for the returns of your order.

 

Return Conditions

Items can be returned as long as they are unused, in new condition or any item that was damaged upon receipt. Items must be UNWORN, UNWASHED and TAGS must be intact.  MUST NOT BE SOILED, including PET HAIRS and not smelling of SMOKE.  If any of these are on the return products this may affect the amount you receive back. Where applicable, hygiene tags must be intact. See below* for any items not eligible for return.

Exchanges/returns must be received back to us within 30 days after the date of receipt.

 

UK Orders – Exchanges & Refunds

UK Customers may exchange / return eligible item(s) that meet our return conditions above.

Exchanges – Eligible for UK Orders

Items may be exchanged for any in stock available item. You will be asked to select an item on the returns portal.

If there is a price discrepancy between the item you are returning and the item you wish to receive, you may be asked for further payment, or receive a refund. If further payment is needed, this will be processed during the returns process. Please allow up to 10 working days for any refunds to be processed.

Your exchange item will be posted out to your original order address after we receive your returned item and it meets our returns conditions. We will cover the cost of posting your new item out to you for the first exchange per order.

Refunds - UK Orders

Refunds will be made back to the original payment method once we receive your item, and it meets the return conditions above.

We will confirm by email when we process the refund. Please allow up to 10 working days for the refund to be processed after receiving your return. The time the credit takes to reach you is dependent on your payment provider’s policies.

 

International Returns - Refund Only

Items from International Orders can be returned for a refund only as we do not accept exchanges for international orders.

Refunds will be made back to the original payment method once we receive your item, and it meets the return conditions above.

We will confirm by email when we process the refund. Please allow up to 10 working days for the refund to be processed after receiving your return. The time the credit takes to reach you is dependent on your payment provider’s policies

You will be responsible for paying for your own shipping costs, duties and taxes for returning your item(s). Shipping costs are non-refundable and any duties or taxes incurred at the border unpaid for will be deducted from your refund. We advise to keep a proof of postage receipt. Parcels are your responsibility until we receive them back.

If any customers wished to make an exchange for an international order, we recommend you return your item for a refund and place a new order to receive the desired item.

 

Bundles

If you return any item(s) purchased as part of a bundle for a refund, the value of the free gift included with your bundle will be deducted from your refund, unless the free gift is also returned to us in its original, unused condition.

If you return the complete bundle, including the free gift, you will receive your refund in accordance with our standard Returns & Refunds Policy.

If the free gift is not returned, its full retail value will be deducted from the amount refunded.

 

Sale Items

Sale items may be returned for a refund if you inform us within 14 days of receiving your goods that you want to cancel and you return the goods within 14 days of informing us. Items returned must meet our returned conditions above.

Mystery Bags may be returned for store credit only. Exchanges & Refunds not available.  Email returns@unwontedapparel.co.uk for more info.

 

Shipping for All Returns

You will be responsible for paying for your own shipping costs for returning your item(s) and where applicable duties and taxes. Shipping, duties and taxes costs are non-refundable. We advise to keep a proof of postage receipt. Parcels are your responsibility until we receive them back.

 

*WE CANNOT OFFER A RETURN ON:

- Shipping and handling fees are non-refundable.

- Items marked as non-returnable / non-exchangeable due to hygiene reasons.

- Gift Vouchers are non-refundable

- Digitally downloaded products

The return teams decision is final. We reserve the right to refuse a refund or credit for any item that does not meet the above requirements, or if we deem an item in an unsalable condition. These items will be sent back to you and you will not be eligible for a return or exchange. 

We are not responsible for lost or stolen packages or packages delayed by the courier.

We will process all refunds back onto the card originally used for payment. We cannot process any other direct repayments, such as to another card or bank account.