Refund policy

For All Returns & Exchanges please visit our Portal link below

If you are not 100% satisfied with your order simply log in to our Returns & Exchange Portal and enter your order number (including the #) and your email address to process your exchange/returns.  It’s as easy as that!

 

*Please note certain items might not be able to be returned back on the portal.  In these cases email returns@unwontedapparel.co.uk on how to return.

 

Contacting us

We hope that you never want to return an Unwonted Apparel product, but if you are not 100% satisfied with your merchandise simply follow the above link to process your enquiry.  You can also email us directly if you have any questions.

Email: returns@unwontedapparel.co.uk

Cancellations, returns and refunds policy
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.  If we receive the cancellation after your order is packed & dispatched you will have to follow the above procedure and may require you to pay for the returns of your order.

 

What can I exchange/return?

You may exchange / return eligible item(s)* as long as they are unused, in new condition or any item that was damaged upon receipt. Clothing must be UNWORN, UNWASHED and TAGS must be intact.  MUST NOT BE SOILED, including PET HAIRS and not smelling of SMOKE.  If any of these are on the return products this may affect the amount you receive back. Where applicable, hygiene tags must be intact. 

 

Exchanges/returns must be received back to us within 30 days after the date we originally dispatched your item(s)

*for hygiene purposes we are unable to accept exchanges/returns on products which we list are not valid for exchanges/returns.

 

Refunds

Once we receive your item, and it meets the return conditions above, we will confirm by email when we process the refund. We will initiate a refund to your original method of payment within 7 days of receiving the returned product. The time the credit takes to reach you is dependent on your card issuer’s policies.

 

Sale Items

Sale items may be returned for a refund if you inform us within 14 days of receiving your goods that you want to cancel and you return the goods within 14 days of informing us. Goods must be unworn, unwashed and with tags on as per our standard return policy.  

 

Mystery Bags may be returned for store credit only. Exchanges & Refunds not available.  Email returns@unwontedapparel.co.uk for more info.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. We advise to keep a proof of postage receipt. Parcels are your responsibility until we receive them back.

 

WE CANNOT OFFER A RETURN ON:

- Shipping and handling fees are non-refundable.

- Items marked as non-returnable / non-exchangeable due to hygiene reasons.

- Gift Vouchers are non-refundable

 

The return teams decision is final. We reserve the right to refuse a refund or credit for any item that does not meet the above requirements, or if we deem an item in an unsellable condition. These items will be sent back to you and you will not be eligible for a return or exchange. 

We are not responsible for lost or stolen packages or packages delayed by the courier.

We will process all refunds back onto the card originally used for payment. We cannot process any other direct repayments, such as to another card or bank account.